Request a Quotation

Six things, all asked in the form: the piece or category you want; the dimensions you actually need (or “reference size is fine”); your preferred stone or colour direction; quantity; your country, city and postcode; and anything unusual about access, stairs, small lifts, restricted streets. Files help more than prose: a room photo, a plan, a sketch with measurements. With those, the first reply can be a real itemised quotation instead of a round of clarifying questions. What you can safely omit: budget (welcome but optional), and personal details beyond contact information, the form deliberately asks only for what the quotation needs.

An itemised document, not a single number. It names the piece and stone, states the dimensions and finish being quoted, prices production, packing and your chosen delivery service as separate lines, states the expected production window and payment stages, and lists what is excluded, typically destination duties and taxes unless stated otherwise. It carries a reference number for all correspondence and a validity period, since stone block prices and freight rates move. Where you asked for options, two stones, two sizes, two delivery levels, it quotes them side by side. The intent is that you can make the decision from the document alone, and that nothing changes at payment that was not visible at quotation.

No, a quotation is information, and requesting one creates no obligation on you. It is how a made-to-order business answers the question a price tag cannot: what would this piece, in this stone, at this size, delivered to this address, actually cost. Many clients quote two or three configurations before choosing; designers quote to build client presentations; some enquiries end at the quotation and that is a normal outcome, not a failed one. Commitment begins only when you accept the quotation and pay the deposit stage, that is the moment production time is reserved and the drawing process starts. Until then, the only thing you have spent is the form.

Each quotation states its own validity period on the document, because the two volatile inputs, stone block pricing and international freight rates, move on their own schedules. Within the validity period the quoted figures hold. After it lapses, ask for a refresh: often the numbers are unchanged, sometimes freight has moved, occasionally a stone’s availability has shifted enough that we propose an alternative. Changes you make also re-price honestly, a size increase, a stone swap or a different delivery level produces a revised quotation rather than a surprise on the invoice. The one thing that never changes after approval is the specification itself: the drawing you sign is what is produced.

Because access is the most common cause of delivery-day failure for heavy goods, and it is entirely preventable at the drawing stage. A dining top that fits your freight lift is a routine delivery; the identical top up a winding stair may need extra carriers booked in advance, a different route, or a design change, splitting a base, making a one-piece top in two sections with a planned joint. All of those are cheap decisions before production and expensive ones after. Answering “not sure yet” is completely acceptable at enquiry; it simply flags that we should resolve access together before the drawing is finalised. What we want to avoid is a crate and a staircase meeting for the first time on delivery day.

A fixed sequence with your approval as the gate. First, the deposit stage stated on the quotation confirms the order. Second, we prepare the production drawing, dimensions, tolerances, stone, finish, edge, drilling, and send it for your review; questions and adjustments happen here, freely. Third, you approve the drawing, and only then is material selected and cutting scheduled; for veined pieces, slab confirmation photographs come to you before the saw runs. Production, dry inspection and packing follow, with the balance payment due as your terms state, and dispatch is booked for your delivery service level. At every stage you know what comes next because the quotation and drawing already said so.

Yes, and for a room or project it is the better way to enquire. Use the Project Board to collect candidates and send them as one enquiry, or simply list the pieces in the message field. A combined quotation does two useful things: it prices the set coherently, and it consolidates freight, several pieces crated and shipped together cost meaningfully less per piece than the same items shipped separately, sometimes enough to fund an upgrade elsewhere in the order. For trade and hospitality quantities, say so explicitly; project pricing and production sequencing are quoted differently from single retail pieces, and the earlier we know the shape of the project, the more useful the first document is.

It is used to answer you, and that is the design. The enquiry form collects contact details, the destination information a delivery quotation needs, and whatever you write or upload; we use it to prepare and follow up your quotation, and we retain it as our terms and the Privacy Policy describe, enquiry records support later orders, claims and simple continuity when you return a year later. Marketing contact happens only on the consent basis stated in the policy, not as a side effect of asking a question. Files you upload are used for your quotation and drawing. The Privacy Policy on this site is the full statement, including how to ask what we hold and to request deletion.