Hospitality & Contract

A working relationship shaped for repeat and project business rather than a discount code. Concretely: trade terms and project pricing quoted against real quantities; one named point of contact across all live enquiries; drawings and specification documents in formats your practice can drop into issue sets; labelled material samples for client presentation; production sequencing against your fit-out programme; and consolidated freight planned per project. Enquiries are answered with the assumption that you know your craft, we skip the consumer framing and give you the specification-level information. Opening the account is one form on this page describing your practice or company; there is no fee and no volume gate to start the conversation.

Yes, when the programme is shared early enough to plan production backwards from it, which is the request we make of every project client. Give us the installation window at enquiry and the quotation is built around it: drawing-approval deadlines that protect the schedule, production slots reserved on deposit, staged dispatch where the site takes deliveries in phases, and the honest flag, immediately, if a stone’s block availability threatens a date so an alternative can be approved in time. What we do not do is agree a date first and discover feasibility later. Milestones survive on two things: early information from your side, and drawing approvals returned on schedule, we will hold up our production end.

In consistency engineering more than anything else. Fourteen restaurant tables must read as a family: slabs are selected as a coherent group so colour and figuring sit within an agreed band, finishes are matched across the batch, and dimensional tolerances are held so bases and tops interchange. Production runs as a batch with staged inspection, packing is planned for consolidated freight and site logistics (crates labelled to a placement plan, unloading sequence considered), and commercial terms reflect project scale. Durability specification also shifts, hospitality surfaces meet harder daily use, so finish and sealing recommendations lean defensive. Describe the venue, quantities and programme in the trade enquiry and the quotation will be built as a project document.

Yes. For any piece under serious consideration we can supply dimensioned drawings, material and finish specifications, weight information as confirmed for the specific configuration, and care/maintenance notes suitable for O&M manuals, in PDF, with CAD formats available for pieces being integrated into design drawings. For bespoke work, the production drawing itself becomes your specification record. Two practical notes: weights are stated per configured piece rather than generically, because a size change moves them meaningfully; and anything still unconfirmed at drawing stage is marked as such on the document rather than filled with a plausible number. Tell us what your issue set needs and the format, and documents come back accordingly.

Straightforwardly: your client relationship is yours. Correspondence runs through your practice unless you direct otherwise, quotations and drawings are issued to you, and we do not contact your client, reference the project publicly, or use project imagery without written agreement. Where end-client details are needed for logistics, a delivery address, a site contact, they are used for exactly that and handled under the Privacy Policy. If your project requires a formal NDA, send it with the enquiry and it will be reviewed promptly. For photography: we may ask, after completion, whether a project can be referenced or photographed for our own materials, and “no” is a complete answer that changes nothing about the working relationship.

Yes, nominated forwarders and client-arranged freight are routine on project work. In that arrangement we produce, inspect, pack for export and hand over to your forwarder, with condition photographs at the point of transfer and packing documentation your carrier needs; responsibility passes as defined in the shipping terms on your order, so the boundary is written rather than assumed. Where you want us to manage freight instead, we quote it as a separate line and you can compare honestly against your own rates. Mixed arrangements also work, we deliver European pieces while your forwarder consolidates a Gulf shipment, for example. State the intended arrangement at enquiry so the quotation and packing plan are built for it from the start.