Warranty & Claims

Geoscenic Stone, 200 Jalan Sultan, #11-01 Textile Centre, Singapore 199018 ("Geoscenic Stone", "we", "us"). Contact: contact@geoscenic.com.sg. Company registration details are available on request.

This page describes how claims are handled. Your statutory rights, including non-excludable guarantees in your country of residence, apply in addition to anything here and are not limited by this page.

What we stand behind

Conformity of the piece with its approved production drawing (dimensions within stated tolerances, specified stone, finish and drillings), sound workmanship of cutting, finishing and assembly details, and packing fit for the quoted transport. Inherent natural-stone characteristics (see the Natural Stone Disclaimer), wear from use, damage from incorrect care (including acidic cleaners), and third-party installation work are outside the scope of workmanship claims.

Duration

Claims are handled under the conformity terms of your quotation together with the statutory guarantee periods of your jurisdiction, which in most markets provide substantial protection (for example, two years for conformity defects in the EU). Where a quotation states an additional voluntary warranty for a specific piece, its duration and scope appear on that quotation.

Making a claim

Contact us with your order reference, photographs and a description; for transit damage follow the Delivery Policy inspection steps and windows. We assess against the approved drawing and respond with the remedy path: on-site professional repair (stone repairs well and this is often the fastest, least disruptive fix), rework, component replacement, replacement of the piece, or refund where the law requires. Remedy logistics and costs for justified claims are borne by us.